Privacy and security policies

Confidentiality policy

We operate a strict privacy policy regarding client information:

  • All client details, registered works or registration details are considered confidential and except where legally required, (i.e. by court order or Police investigation), will not be disclosed to any third party without prior consent.
  • Client details will never be passed onto other companies, mailing lists, etc.
  • All our personnel dealing directly with client details are required to sign a confidentiality agreement.
  • All electronic back ups of works are encrypted, to ensure they cannot be accessed by unauthorised personnel.
  • All documents and files containing client data that require disposal, (such as redundant or expired files) are disposed of in a secure manner, normally by shredding and/or incineration.

Security

Web site security

We host our web sites and services using our own servers and have in-house IT specialists who manage our systems. This means that your information and files are never stored or copied by any third parties along the way.

Our website uses high security digital certificates to encrypt the communication between your browser and our servers. This ensures your privacy for any data you enter on our website forms and confidentiality of any files that you upload to us.

Secure storage of your work

When we store your work electronically, it is done in such a way to ensure that it cannot be accessed by any unauthorised person. Files you upload are immediately obfuscated, and all back up files are encrypted. Our storage servers cannot be directly accessed from the Internet, so they cannot be targeted by hackers.

Cookie policy

We do not use any tracking cookies on our sites

We only use temporary (session) cookies where they are strictly necessary to enable our web-forms to operate and perform the requested service.

General Data Protection Regulation (GDPR) policy

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation of the European Parliament, the Council of the European Union and the European Commission intended to strengthen and unify data protection for all individuals within the European Union (EU).

For details, please see our GDPR policy.

Secure storage of your work

When we store your work electronically, it is done in such a way to ensure that it cannot be accessed by any unauthorised person.

Files you upload are immediately obfuscated, and all back up files are encrypted. Our storage servers cannot be directly accessed from the Internet, so they cannot be targeted by hackers.

Credit/debit card security

Card details are sent to our payment service providers over highly secure 256bit encrypted direct connections. Card details are never stored or transmitted in a unencrypted format. We are PCI-DSS compliant ourselves and the payment service providers we use are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

If you supply credit card details on a postal application form, these are securely disposed of once payment has been taken.

3D Secure verification

Verified by Visa logoMasterCard  SecureCode logoAmerican Express SafeKey

Some transactions* may also use ‘MasterCard SecureCode’, ‘American Express SafeKey’ or ‘Verified by Visa’ secure authentication. These systems (collectively known as ‘3D Secure’) use personal passwords or identity information to further protect card users against unauthorized use. (*Dependant on participating bank and payment service provider)