Email policies
We have strict policies regarding the use of our systems. If you are unable to send email to us, or have received unsolicited email claiming to be from one of our domains, please read the information on this page.
Our anti-spam measures
To prevent spam and virus attacks, black-listed relays and email from spoofed addresses will be blocked. We have also replaced several addresses which were receiving high levels of unsolicited mail.
The addresses; formats@, enquiries@, webmaster@ and information@ have been removed from our systems as they were being targeted for viruses and spam emails.
Email address spoofing
Unfortunately, the Internet community as a whole is experiencing a growing number of cases of email spoofing. This is when a virus, spam email or malicious sender has faked the address the email is sent from.
Known spoofing addresses
If you have received email from any of the following, it did not originate from our systems:
- copyright.org.uk
The copyright.org.uk domain is not configured to send email, any email address from this domain is faked. In particular we have notified the Police of abuse by a company selling pharmaceuticals, who were spoofing this domain in their emails.
- Any address which uses a first name, (i.e. Bob@, Sharon@, Ian@ etc), in the email address.
We do not use this format for our addresses. The address has probably been generated by a virus.
Sender Policy Framework (SPF)
a.k.a. Sender Permitted From
We are committed to stamping out spam. To this end the DNS record of every Internet server we have has been amended in accordance with the SPF, to verify which of our domains are permitted to send mail.
DNS Black Lists
To avoid unsolicited mail and virus propagation our email servers will refer to a number of blacklists. These blacklists are used to help filter out unwanted mail.
If you believe you have been unfairly blacklisted, you should contact the DNS blacklist directly, the links on the right will take you directly to their homepages.
Email abuse investigation
If you wish to report an abuse of our email systems please email our .
Possible issues
- Email not delivered
If your emails are being returned as ‘unknown recipient’, or similar, it may be that you are sending them to an old address. Please use a link from within our site itself to contact us, several addresses previously used have now been abandoned due to abuse from senders of unsolicited mail.
It is possible that your email has been rejected by our servers because your email server has been entered on a blacklist. If our servers reject an email because of blacklisting they will include a reference to the blacklist service in the headers. Please refer directly to the blacklist site as indicated by the return email headers. Each blacklist identified above includes a link from this page to the blacklist service.
For other issues, please use the support request form to contact our Software Engineering department.